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Privacy Policy

How Remedium Logistics Pty Ltd collects, uses, and protects your personal information.

Effective Date: 15 April 2026  |  Last Reviewed: 15 April 2026  |  Jurisdiction: Western Australia, Australia

1. About This Policy

Remedium Logistics Pty Ltd (ABN 97 696 297 300 / ACN 696 297 300) ("Remedium Logistics", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

By using our website (remediumlogisticspty.site), contacting us, or engaging our services, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

Remedium Logistics Pty Ltd is a logistics, freight, and supply chain management company registered in Western Australia, Australia.

3. Information We Collect

We may collect the following types of personal information:

  • Identity information: full name, title, position within your organisation
  • Contact details: email address, phone number, postal/delivery address
  • Shipment information: pickup/delivery addresses, cargo descriptions, weights, dimensions, and special handling requirements
  • Communication records: emails, enquiry form submissions, and any other correspondence with us
  • Website usage data: IP address, browser type, pages visited, time on site
  • Sensitive information: we will only collect sensitive information where it is reasonably necessary for our services and where you have consented

4. How We Collect Information

We collect personal information through:

  • Enquiry and quote request forms submitted on our website
  • Direct email or telephone communications
  • Shipping documentation and consignment notes
  • Engagement agreements and contracts
  • Automatically via cookies and server logs when you visit our website
  • Third parties such as shipping agents, customs brokers, or carriers

5. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and provide freight/logistics quotes
  • Deliver freight, warehousing, and supply chain management services
  • Comply with legal and regulatory obligations, including under the Heavy Vehicle National Law, customs legislation, and the Corporations Act 2001 (Cth)
  • Send service-related communications, tracking updates, and invoices
  • Improve our website and service offerings
  • Where you have consented, send marketing communications

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, drivers, and subcontractors (on a need-to-know basis)
  • Third-party carriers, freight forwarders, and customs brokers directly involved in your shipments
  • Third-party service providers (e.g. IT/hosting, accounting, legal)
  • Government agencies, regulators, or law enforcement bodies where required by law

We do not sell or rent your personal information to third parties for their own marketing purposes.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. You can configure your browser to refuse cookies; however, this may limit some website functionality.

9. Access and Correction

Under APP 12 and APP 13, you have the right to request access to and correction of the personal information we hold about you. Contact us at ceo@remediumlogisticspty.site.

10. Marketing Communications

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Complaints

If you believe we have breached the APPs, contact us at ceo@remediumlogisticspty.site. If unsatisfied, you may escalate to the OAIC at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia.

15. Contact Us